Frequently Asked Questions
Simple answers about coverage, trades, emergencies, multi-site support, and how to send a work order.
FAQ
Common questions
Not seeing your question? Send it through the request form or email the team and we will answer it directly.
Contact UsDo you cover all of Ohio?
Yes. Heartland covers the entire state of Ohio with same-day or next-day service, dispatched from hubs in Columbus, Cleveland, Akron/Canton, Youngstown, Cincinnati, Dayton, Toledo, and the surrounding areas.
Do you handle multiple trades?
Yes. Heartland handles a wide variety of trades, from plumbing, HVAC, and electrical to doors, roofing, finishes, janitorial, and grounds. See the Services page for the full list of trades.
Do you offer emergency service?
Yes. Heartland offers 24/7 emergency service for urgent plumbing, HVAC, electrical, door, roof, glass, and storm damage problems. Call the emergency line, share the location and the issue, and we dispatch the right trade. Emergency and after-hours calls are billed at an emergency rate.
Can you support multiple locations?
Yes. Heartland supports multi-site portfolios with a team of 20+ technicians pre-assigned to job locations based on proximity and other factors, so every site gets one work order process, coordinated scheduling, and consistent reporting.
How do I send a work order?
Email, the request form, or phone. Tell us what is happening, where it is, and how urgent it is.
Do you provide recurring maintenance?
Yes. Preventive maintenance (PM), recurring cleaning, grounds, inspections, and seasonal services such as snow plans can be set up as an ongoing maintenance plan.
Still have a question?
Send it with your request and we will answer it along with the quote, or call the team directly.